Refund Policy

Full refunds are available within 14 days of purchase if you have not started any premium content since buying — no full-length, sectional, or topic-wise test started, and no Speaking/Writing submission sent.

The request must arrive in time, the order must be in good standing, and you need to include enough detail to identify it (see §5).

Full Test 1 is free with no credit card — take it first, buy Premium only when you're ready. What you did for free before buying never affects eligibility.

“Use” means starting, opening, or attempting any premium test after purchase — the test content loads into your browser, so viewing it counts. This includes a retake of Full Test 1: once your free attempt is used, Test 1 locks and only Premium unlocks it, so opening it again is premium use. Just browsing non-test pages, or your free attempt from before buying, doesn't count.

• Any premium content was started after purchase.
• The request arrives more than 14 days after purchase.
• Access was suspended for breaking the Terms (e.g. account sharing, scraping, payment fraud).

Bought twice by accident? Contact us promptly — duplicate unused orders are reviewed fairly on the facts. And nothing here overrides mandatory consumer rights in your country — where local law requires a different rule, that law wins.

• Paid in full, including any tax, to your original payment method — typically within 14 days of approval (your bank may add a few days). Repayment is issued securely by our payment processor.
• Premium ends on approval; your account returns to the free tier with history kept.
• How to ask: email support@pureexam.com within 14 days with your login email, purchase date, and order ID if you have it — or contact our payment processor's buyer support. We verify and reply with approval or a clear explanation.

If a charge looks wrong, just reply to us first — most billing questions are sorted directly within a day or two, faster than going through your bank.